MAAI Software Inc

AI Chatbots & Virtual Assistants

24/7 website chat and custom agents that answer, qualify, and book. Grounded in your docs, connected to your calendar, and written in your voice.

Before AI chat

  • Customers ask the same questions over and over — your team types the same answers
  • After-hours visitors leave without ever getting a response
  • Off-the-shelf chatbots give wrong answers and sound robotic
  • No record of what questions customers actually ask most

With AI chat

  • Instant, accurate answers 24/7 in your brand's voice
  • Leads qualified and routed before they hit your inbox
  • Every conversation logged and searchable — you see exactly what customers need
  • Smooth handoff to a human with full context, not a conversation reset

How We Build It

1

Scope & Knowledge Base

We identify the top questions customers ask, gather your docs, FAQs, and policies, and define exactly when the bot should hand off to a human.

2

Model & Prompt Design

We select the right LLM for your use case and write system prompts with guardrails against hallucination, off-topic drift, and jailbreaks.

3

Build & Integrate

The bot deploys on your website, and optionally on Messenger or WhatsApp, with a CRM hookup so captured leads land in your pipeline.

4

Red-Team Testing

We stress-test against edge cases, adversarial prompts, and off-script questions before launch. If it can be broken, we break it first.

5

Monitor & Refine

Weekly review of real conversations. We retrain the knowledge base as your products, prices, and policies change — the bot never goes stale.

What You Get

  • Custom chatbot deployed on your site (and optionally Messenger or WhatsApp)
  • Knowledge base curated from your existing content
  • Lead capture integration with your CRM
  • Admin dashboard for conversation logs and analytics
  • Human handoff routing to your support channel
  • 30 days of tuning and prompt refinement included

Frequently Asked Questions

Will it actually sound like us or like ChatGPT?

It sounds like you. We tune the system prompt on your existing content — voice, vocabulary, banned phrases — before launch. Testing against real conversations catches anywhere it drifts.

What happens when the bot doesn't know an answer?

It's configured to say so and hand off to a human — not to hallucinate. The handoff includes full conversation context so your team isn't starting over.

How do we keep the knowledge base up to date?

You can edit FAQs, policies, and product info through an admin panel. Major product changes trigger a quick retrain. Our 30-day support includes monitoring for drift.

What platforms does the bot deploy to?

Your website is standard. Messenger, WhatsApp, SMS, Slack, and Microsoft Teams are all available. Pick whichever channels your customers use — we integrate them in the build phase.